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worldwide free shipping for orders over $50

FAQ

FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
contact our Instagram page @serengelboutique. we are live 247.
WHAT SIZE SHOULD I ORDER?
contact our Instagram page @serengelboutique. we are live 247. so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.
HOW MUCH DOES DELIVERY COST?
We offer a flat rate of $2 for the U.S customers and $3.50 for the rest of the world.
WHAT PAYMENT METHODS DOES SERENGELFASHION ACCEPT?

Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!
contact our Instagram page @serengelboutique. we are live 247.

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! Serengelfashion is based in Jersey CI, managed and run by an Australian Company. Serengelfashion uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact our Instagram page @serengelboutique. we are live 247. and we will contact you regarding an alternative method to place your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact our Instagram page @serengelboutique. we are live 247. before 8am AET not later than one day after placing the order. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 10-35 working days

There may be the occasional delay due to Customs Clearance processes which are out of our control

Serengelfashion uses various couriers and postal services.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please contact our Instagram page @serengelboutique. we are live 247.

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A Pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may contact our Instagram page @serengelboutique. we are live 247.
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please contact our Instagram page @serengelboutique. we are live 247.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Serengelfashion does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by Serengelfashion, please contact your local customs office to find out more information if you are unsure of the charges.
WHAT IS YOUR RETURN POLICY?
Requesting a return has never been this easy!

We offer 30-days hassle-free return for your

To initiate a return, simply contact our Instagram page @serengelboutique. we are live 247.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

Once the items have been received, you will receive your refund (item price excluding original shipping cost).

Serengelfashion cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please contact our Instagram page @serengelboutique. we are live 247. so we can urgently review the matter for you!

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